1. Training for Full-Time Admin Staff

Objective: To ensure new full-time admin staff are proficient in using essential IT systems and services.

Training Components:

1. Computer Login:
• Overview of login procedures and security protocols.
• Instructions for password management and troubleshooting.
2. Email Login:
• Setup and access of email accounts.
• Guidelines on email security and management.
3. Using Secured Shared Drive:
• Accessing and navigating the shared drive.
• Best practices for file management and security.
4. Using Smart Card for Printing/Scanning/Photocopy:
• How to use the smart card for printing, scanning, and photocopying.
• Troubleshooting common issues.
5. IT-Helpdesk e-Ticketing System:
• Creating and managing support tickets.
• Understanding response times and follow-up procedures.
6. Smart Classroom Facilities (If necessary):
• Operating smart classroom technology.
• Troubleshooting common issues.

Training Assignment: IT Department staff are designated to conduct these training sessions.

2. Training for Full-Time/Part-Time Academic Staff

Objective: To equip new academic staff with the necessary IT skills for effective teaching and administration.

Training Components:

1. Computer Login:
• Access and security protocols for academic staff.
2. Email Login:
• Setting up and managing email accounts specific to academic needs.
3. Using Secured Shared Drive:
• Accessing and managing academic materials securely.
4. Using Smart Card for Printing/Scanning/Photocopy:
• Procedures for handling academic documents and materials.
5. IT-Helpdesk e-Ticketing System:
• How to use the e-ticketing system for technical support.
6. Smart Classroom Facilities & Normal Classroom Facilities:
• Operating smart classroom technology.
• Using traditional classroom technology and equipment.

Training Assignment: Head of the academic department coordinate with IT Department to schedule training. IT Department staff member is assigned based on availability and departmental needs.

3. Training for Students

Objective: To provide students with the necessary IT support for accessing and utilizing IT resources.

Training Components:

• Students receive accounts on the Learning Management System (LMS) from the IT Department.
• For any issues or additional support, students can contact the IT Department through the dedicated support email: support@aou.org.bh.

Support Availability: the IT Department provides assistance 24/7, with a maximum response time of 24 hours.

Key Contacts:

• For Admin Staff Training: IT Department staff.
• For Academic Staff Training: Head of the academic department (for scheduling) and IT Department staff.
• For Student Support: IT Department via support email.

This structured approach ensures all new staff and students are well-prepared to use the IT systems and services efficiently.