To access IT Department facilities, all users (Staff and Students) must be authenticated. This includes creating network access accounts (for Campus Computers and WiFi) for both staff and students.
For Staff:
- At the start of their employment, the IT Department receive an account creation request via email from the HR department. This request includes accounts for computer login, email, SIS, LMS, Shared drives, Fingerprint access, etc., for new full-time or part-time employees.
- Authorized IT Department staff creates these accounts. Full-time staff receive their account details directly, while the details of the part-time employees are sent to their personal email addresses.
For Students:
- New student email accounts are created at the beginning of each semester, The SIS team provides an updated list of students to prevent future conflicts.
- Once created, the IT Department announces the availability of network accounts via LMS and social media. Instructions for logging in to AOU computers and connecting to Campus WiFi are always posted on the LMS.
- New students must log in for the first time using their credentials at one of the available computers in AOU campus labs (SF003, SF013) or the LRC (FF029).
Username & Password Information:
- Staff: Usernames are created using the format "Firstname.Lastname." Passwords are communicated according to the organization's policy.
- Students: Usernames are the Student IDs. Initial passwords are sent through SMS. Returning students can reset their passwords by emailing "support@aou.org.bh."
