The Department of Training, Continuous Education, and Community Service at the Arab Open University implements the quality policy as part of its commitment to quality assurance, continuous improvement, client focus, risk management, and compliance with international standards.
Our Quality Policy Main Objectives:
- To provide high-quality service by employing qualified professionals.
- To surpass the expectations of the Arab Open University through operational excellence.
- To uplift the competencies of the university's academic and administrative staff and empower them through training.
- To prioritize modernization and technology to enhance operational efficiency.
- To closely engage with and monitor service providers to uphold the highest quality standards.
- To ensure the timely delivery of services in accordance with specifications and requirements.
- To progressively reduce client complaints.
- To promptly address and resolve complaints to ensure customer satisfaction.
- To ensure continuous improvement by setting and measuring objectives, conducting regular quality audits, undertaking corrective and preventive actions, and carrying out periodic reviews by senior management.
- To comply with all legal, regulatory, and contractual requirements.
- To identify and address risks while seizing opportunities
This policy will be clearly displayed in the Training Department office and will be made available externally to all interested parties upon request. It will also be updated and amended to accommodate any changes in the scale or nature of the Training Department activities.
