An Assistant Professor at the Faculty of Business Studies at Arab Open University - Bahrain, specializing in Business Administration, Management, Quality Management, Service Quality, TQM, Management Information System and Quality in Higher Education. With a strong academic foundation, I have published numerous research papers in high-impact, indexed journals, focusing on customer satisfaction, student satisfaction in higher education, service quality and AI in Higher education.
In my previous role as Programme Head of Business Informatics at University of Technology Bahrain, I had the privilege of overseeing the programs development and ensuring its alignment with industry needs. I led the team through the rigorous process of achieving full confidence from the BQA, a milestone I'm particularly proud of, especially as the youngest Bahraini in this position.
In addition to academic excellence, I extensive professional experience, having served as a Branch Manager and Business Development Manager in the corporate sector. These roles have equipped me with a deep understanding of market dynamics, customer relations, and strategic management, which enriches their teaching and research.
2021 – Sep 2024 University of Technology Bahrain
Assistant Professor, Programme Head of Business Informatics, College of
Administrative and Financial Sciences.
Role: As Programme/department head I specifically tasked to oversee the
individual programmes of the college. I am responsible for identifying courses to
be offered (including elective courses) for the term; assigns courses to
appropriately qualified members of the faculty; evaluate the performance of
members of the faculty under the department; and supervise the review and
enhancement of the programme attributes.
• Achieved Full Confidence in BQA review as Programme Head
• Master’s thesis supervisor
• Bachelor’s Capstone supervisor
• Chair of Research Committee
• Member of Programme Review and Development
• Responsible for teaching Business Informatics courses:
- Quality Management, Project Management, Strategy Management, TQM, Marketing
Principles, Marketing Management, Principles of Management, Business Plan,
Organization Behavior, Business Innovation, Business Law, Islamic Banking, MIS,
Information system security, Business Process Management
• Member of university/college standing committees:
o College research committee Chair, 2021-2022
o Examination and moderation committee member, 2021-2023
2018 – Apr 2020 AMA International University, Kingdom of Bahrain Full Time Lecturer –
College of Administrative and Financial Science
2017 – 2018 Branch Manager Middle East Marketing and Business Development,
SIRIM QAS INTERNATIONAL, Kingdom of Bahrain Branch.
• Coaching and developing direct reports; overseeing the development of the Branch
team
• Lead and develop the team to build and strengthen existing and new customer
relationships by providing financial advice to both personal and business customers
• Ensure high employee engagement through recruiting, talent management,
development, and career planning
• Ensuring service management activities are conducted as outlined in Branch
Management Disciplines and periodically participating in such activities
• Developing and obtaining agreement on individualized personal development plans for
all direct reports
• Recognizing and rewarding success and managing non-performance
• Supporting and executing advice, sales and service management activities
2015 – 2016 AMA International University, Kingdom of Bahrain
Part Time Lecturer – College of Administrative and Financial Science.
• Developed and delivered engaging lectures to undergraduate students.
• Created and wrote course materials, including but not limited to, syllabus, handouts, classwork
and homework.
• Planned, evaluated and revised course content and course materials.
• Connected student’s coursework to real world themes by bringing in a variety of course material
that bridged business environment.
2014 – 2016 Business Development Manager of Vericert, Certification and Surveillance
Company, Kingdom of Bahrain.
• Act as a thought leader in developing hypotheses on opportunities to improve our effectiveness,
impact and our overall strategy
• Demonstrate the capacity to establish rapport and effective working relationships with business
partners, supervisors, and peers
• Lead and conducted the training process under the ISO 9001 Certification
• Support "external-facing" trade negotiations with counterparties
• Manage changes in project scope and building contingency plans
• Track milestones, managing project dependencies
